Every order is made-to-order for your furry best friend, so our production time is typically 3-8 business days. Some products may require a bit more time to craft, such as personalized nameplates and buckles. You can find the current processing time for each product on its respective page, listed under 'Current Processing Times'.

At SeaFlower Co, each item is unique and customized to meet individual preferences. Being a small business everything is made in-house and nothing is massed produced. For this reason, not all items will be eligible for a return or exchange. Please refer to our Refund/Exchange policy for more information.

Orders can be cancelled or modified within 24 hours of placement by emailing us at info@seaflowercompany.com. We strive to process orders efficiently, which allows us to minimize waste and optimize our production process. If you need to make any changes, please contact us within this timeframe.

Please allow 24–48 hours after receiving your shipping confirmation for the tracking information to update in the carrier’s system. It is completely normal for the tracking page to initially show limited information, such as “Label Created,” “Pre-Shipment,” or “Tracking Not Available.” Once your package is scanned into the carrier’s network, you’ll be able to view its estimated delivery date and follow its progress along the way.

We ship our orders via USPS. Occasional delays can occur due to unforeseen circumstances that are completely out of our control. Please note that we are not responsible for lost or delayed packages. However, USPS Ground Advantage Shipping includes insurance coverage up to $100, so if your package appears to be lost, we recommend contacting USPS to initiate a claim. In most cases, delayed packages are delivered or updated within a short period of time after a claim is initiated. If the package is deemed lost by USPS, you will be eligible for reimbursement up to $100. You can initiate a claim with USPS by visiting their website at: https://www.usps.com/help/claims.htm

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, we recommend you reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch. Please note that we are not responsible for lost or stolen packages.

You can also submit at missing mail request on the USPS website: https://www.usps.com/help/missing-mail.htm