SeaFlower Co Return/Exchange Policy

At SeaFlower Co, each item is unique and customized to meet individual preferences. Our products are made-to-order and not mass-produced. We stand behind every product we sell & strive to make sure you are satisfied with your purchase. If you have specific questions about our products, please reach out to us directly before completing your purchase. 

Fees for Returns/Exchanges

Non-Custom Products:

  • Restock/Remake Fee: For non-custom items eligible for exchange or return, a 30% restock/remake fee will apply. For a refund, the fee will be deducted from your refund amount. In the case of an exchange, we will invoice you for the remake fee that applies to your item.  The customer is responsible for all shipping costs related to the return or exchange of items unless the reason for the return is due to an error on our part.
  • Basis for Fees: All such fees are calculated based on the original retail price of the product before any discount codes are applied. 

Custom Products: (*Exclusions include buckle engravings and all our customized Fi compatible gear)

  • Restock/Remake Fee: For customized items that are eligible for exchange or return, a 40% restock/remake fee will apply. For a refund, the fee will be deducted from your refund amount. In the case of an exchange, we will invoice you for the remake fee that applies to your item.  The customer is responsible for all shipping costs related to the return or exchange of items unless the reason for the return is due to an error on our part.
  • Basis for Fees: All such fees are calculated based on the original retail price of the product before any discount codes are applied.

Shipping for Returns/Exchanges

  • Costs: The customer is responsible for all shipping costs related to the return or exchange of items unless the reason for the return is due to an error on our part (e.g., sending an incorrect or defective item).
  • Labeling: Ensure your return shipment includes your name and order number so that we can process your return/exchange efficiently when it arrives back to us.
  • Processing Time: For exchanges, anticipate the standard processing time (5-7 business days) for the remake of your item.
  • Tracking Information: Once we create a shipping label for your exchanged item, we will email you the tracking information.
  • Proof of Shipping: We recommend choosing a shipping method that offers proof of shipping and tracking options to ensure the safe and documented return of your items. We are not responsible for any lost packages.

By adhering to these guidelines, you can help to ensure a straightforward process for returning or exchanging your SeaFlower Co products. We appreciate your cooperation and aim to make any necessary returns as hassle-free as possible.

Condition of Goods For Return/Exchanges

At SeaFlower Co, we strive to ensure all our customers are satisfied with their purchases. Understanding our policy on the condition of goods for returns or exchanges is important before initiating a return. Below are the key points of our policy.

Condition of Returned Items:

  • Brand New: Only items in brand new condition will be eligible for a return or exchange. This means the items must not be scratched, dirty, or damaged in any way. *This excludes trying on collars.
  • Return of Non-Eligible Items: If an item received for return or exchange does not meet these conditions and is deemed not in a brand new state, we will offer to ship the item back to you at your own expense. In such cases, a refund or exchange will not be processed.
  • No Exceptions: Please note there are no exceptions to this policy, emphasizing the importance of maintaining the integrity of the product if you intend to return or exchange it.

We understand that returns and exchanges can be a part of shopping online, and we aim to make this process as straightforward as possible while ensuring our products can be enjoyed by another customer in case of a return. We appreciate your adherence to these guidelines, ensuring a fair process for all our customers. 

Return/Exchange Restrictions

Time Restrictions: For products eligible for return or exchange, please adhere to the following time restrictions:

  • Contact Us: Please reach out to us within 7 days of receipt of the product.
  • Shipment Back to Us: The product should be shipped back to us within 30 days of the original receipt. We do not accept returns or exchanges beyond this time.

While we do our best to honor return and exchange requests, there are a few restrictions in place to maintain value and quality. Understanding what products qualify for our return/exchange policy is essential to a seamless purchase experience. Please feel free to reach out to us with any question at info@seaflowercompany.com.