Returns/Exchange Policy For Eligible Items

At SeaFlower Co, each item is unique and customized to meet individual preferences. Being a small business everything is made in-house and nothing is massed produced, so we encourage customers to read over our policies before placing an order. We take pride in offering a diverse range of styles, sizes, colors, and hardware preferences to accommodate the needs of all pups. We understand how important it is to get the proper gear for your dog, so if you uncertain about sizing or styles - please don't hesitate to contact us. We are happy to help!

  • Being a small business everything is handmade to order in-house. We strive to ensure your satisfaction with your purchase and we understand that mistakes can happen when ordering. However, please note that not all items are eligible for a return or exchange (excludes: personalized buckles/nameplates, fi compatible gear, harnesses, & all BioThane® gear). For items that are eligible for return/exchange, a 30% restock fee for the original cost of the item(s) will apply due to our gear being handcrafted from start to finish per the specific preferences chosen. The customer is responsible for all shipping costs related to the return or exchange. We recommend choosing a shipping method that offers proof of shipping and tracking options to ensure the safe and documented return of your items. We are not responsible for any lost packages.
  • Basis for Fees: All such fees are calculated based on the original retail price of the product before any discount codes are applied. 
  • Time Restrictions: For products eligible for return/exchange, please reach out to use within 7 days of receiving the product. The product must be shipped back to use within 14 days of the date of delivery.
  • Must Be In Brand New Condition: Only items in brand new condition will be eligible for a return or exchange. This means the items must not be scratched, dirty, or damaged in any way. If an item received for return or exchange does not meet these conditions and is deemed not in a brand new state, we will offer to ship the item back to you at your own expense or we will offer to donate it to our local animal shelter. In such cases, a refund or exchange will not be processed.

  • Processing Time: For exchanges, anticipate the standard processing time of 5-7 business days for the remake of your item. Once we create a shipping label for your exchanged item, we will email you the tracking information.