Once you order is fulfilled, a tracking number will be provided to you via email. However it will only work after the item has left our supplier's home country. This could take up to 24-48hrs.
If you have any more questions, please do not hesitate to contact us at firstname.lastname@example.org
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
The shipping time will depend on your exact location. All our products are made to order. Once your order has been fulfilled it usually takes an estimated 2-10 business days for standard shipping to the US and an estimated 15-40 business days for others countries. However, once the product leaves our shop, it is out of our hands. We have no control of it once it is dropped off to postal service. You can follow the tracking of your shipment, once it has shipped. We are not responsible for any delayed orders once the order has shipped.
When you place an order, you have 12 hours to contact us at email@example.com and request a cancellation or modification.
After 12 hours, we’ve already started working on your order and it is too late to cancel it or modify it.
To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.
To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!
Since all orders are made to order, most orders take approximately 2-6 business days to be fulfilled & shipped out. The holiday season is our busiest time of year, so during this time order fulfillment may take up to 2-3 weeks to be fulfilled.
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include customs fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.
Please let us know if you'd like to carry SeaFlower Co products in your shop. Contact me at firstname.lastname@example.org with a timeframe you are wanting to get your order within, which collection(s) you are wanting to wholesale, and a desired quantity.
Safety & durability are top priority at SeaFlower Co. We use high quality materials and durable, thoroughly tested hardware for all of our products. Our pet gear is made with ruff and tuff play in mind, but no pet gear is indestructible. Regularly inspect your pet's gear and discontinue use if showing signs of wear and tear. DO NOT leave your dog unintended on a tie out with collars that tighten (martingales). We are not liable if your dog is strong puller or breaks through their gear. SeaFlower Co cannot be held liable for any injuries resulting from the improper usage of products. Consumer accepts all responsibility by purchasing and using these products.
Our gear is meant for those dirty dogs, which means our gear is super easy to clean! But just like anything you own, the better you care for it, the longer it will last.
For fabric collars & leashes, we recommend washing by hand would be the best for a long-lasting collar. If you need to put it in the washer please use a laundry bag or sock (to protect your hardware) and on a delicate cycle. Lay flat to dry indoors. All fabric gear will have regular wear & tear. Just like if you wore the same cotton shirt every day. If you are looking for something more durable, please check out Active/adventure gear
For our active/adventure gear we recommend soaking in warm water. For tougher stains, grab an old toothbrush with some soap (Dawn works great) and scrub away! If there are any stains, treat the area with Shout and scrub through it again with soap. After that your collar/leash should be as good as new.
Our BioThane gear is a piece of cake to clean. Just rinse under warm running water and, BOOM, it's as good as new. BioThane is amazing and is extremely easy to clean in just a few minutes.
Using a soft measuring tape or string, wrap around your pet's neck where their collar naturally sits. Pull the tape/string until it is snug but not tight.
You should be able to easily put two fingers between the measuring tape and your pet's neck.
You can also measure your pups current collar. Make sure to ONLY measure one side of the buckle (female side) for the most accurate measurement.