Every order is made-to-order for your furry best friend, so our production time is typically 5-7 business days. Some products may require a bit more time to craft. You can find the current processing time for each product on its respective page, listed under 'Current Processing Times'.

Orders can be cancelled or modified within 24 hours of placement by emailing us at info@seaflowercompany.com. We strive to process orders efficiently, which allows us to minimize waste and optimize our production process. If you need to make any changes, please contact us within this timeframe

First, double check your spam folder and other email accounts. Can’t find it? Don't panic, just contact us at info@seaflowercompany.comand we will help you!

All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees charged for your order do not include customs fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order.

SeaFlower Co doesn't carry an inventory. All products are custom made to order - one item at a time - after an order is placed. Not having to maintain an inventory is the only way my small business is able to be sustainable. For this reason, I don't accept returns, but please reach out to me within 14 days of receiving your order if there is an issue. Customer is responsible for all shipping charges.

In the event that you need to exchange for a different size (no exchanges on customized products), there will be a 30% restocking fee for the original cost of the products purchased. Items must be unused and in the same condition that you received them to be eligible for an exchange. Customer will be responsible for all shipping charges to and from its destination. If you have any question/concerns about sizing, please reach out to me at info@seaflowercompany.com

Once you order is fulfilled, a tracking number will be provided to you via email. However, it will only work after the item has left our supplier's home country. This could take up to 24-48hrs.

If you have any more questions, please do not hesitate to contact us at info@seaflowercompany.com 

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, we recommend you reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch. You can also submit at claim with USPS here to open up an investigation on your parcel: https://www.usps.com/help/missing-mail.htm

We ship our orders via USPS. Occasional delays can occur due to unforeseen circumstances that are completely out of our control. Please note that we are not responsible for lost or delayed packages. However, USPS Ground Advantage Shipping includes insurance coverage up to $100, so if your package appears to be lost, we recommend contacting USPS to initiate a claim. In most cases, delayed packages are delivered or updated within a short period of time after a claim is initiated. If the package is deemed lost by USPS, you will be eligible for reimbursement up to $100. You can initiate a claim with USPS by visiting their website at https://www.usps.com/help/missing-mail.htm"

The shipping time will depend on your exact location. All our products are made to order. Once your order has been fulfilled it usually takes an estimated 2-10 business days for standard shipping to the US and an estimated 15-40 business days for others countries. However, once the product leaves our shop, it is out of our hands. We have no control of it once it is dropped off to postal service. You can follow the tracking of your shipment, once it has shipped. We are not responsible for any delayed orders once the order has shipped.

Our gear is meant for those dirty dogs, which means it is super easy to clean! But just like anything you own, the better you care for it, the longer it will last.

For our Rugged Series Gear we recommend hand-washing it with mild soap and warm water when needed. For stubborn spots, use an old toothbrush brush or dish brush to gently scrub the area. Rinse thoroughly and allow to air dry and then it will be ready for your next adventure.

Our BioThane gear is a piece of cake to clean. Wash in soapy water or just spray off with the hose and, BOOM, it's as good as new. Towel dry or air dry, and it's ready for more fun & dirty adventures! To keep your BioThane gear performing at its best, we recommend rinsing your dog’s leash or collar with fresh water after any water-based or dirt-heavy activities. Take special care to rinse the hardware on your BioThane® gear. This will help to rinse off dirt, grime, and salt water all of which can, over time, wear down the hardware.

We'd love for our products to be featured in your store! If you're interested in a wholesale order with us, please email us at info@seaflowercompany.com