Policies and Production
Order Processing
Every order is made to order specifically for your furry best friend. Our standard production time is typically 3–8 business days, although certain products may require additional time to complete, including items with personalized nameplates or engraved buckles.
Because processing times can vary by product, please refer to the “Current Processing Times” section on each individual product page for the most up-to-date production estimate.
Order Changes & Cancellations
We begin preparing orders for production quickly, so all order changes or cancellations must be requested within 24 hours of placing your order. After this 24-hour window, we are no longer able to make changes to your order.
We work quickly to get your order prepped for production. This helps us to work more efficiently, and minimize unnecessary waste.
- Limited-edition, pre-made, pre-order, and sale items are final sale.
- Cancellation requests submitted after the initial 24-hour period may be eligible for store credit only.
Shipping Policy
Once an order has been shipped and transferred to the carrier, SeaFlower Company, LLC is not responsible for packages that are lost, stolen, or damaged during transit.
USPS Ground Advantage & Priority shipments include up to $100 of insurance coverage. If your package appears to be lost or significantly delayed, we recommend contacting USPS to initiate a claim. In many cases, delayed packages begin moving again or receive an updated tracking status shortly after an inquiry or claim is opened.
If USPS officially determines that a package has been lost, you may be eligible for reimbursement of up to $100 through USPS insurance coverage.
USPS claims can be submitted here:
https://www.usps.com/help/claims.htm
International Buyers
In accordance with the law, all international orders will have the full value declared on customs forms. Please be aware of your countries import duties, fees, VAT taxes, and other charges, as some of these can be costly. These fees are not included in the price of the item or the shipping costs and are the customer’s responsibility. SeaFlower Co, LLC cannot be held responsible for these charges and we cannot refund you if you refuse to pay these fees. If an order is returned to us and you do not wish it to be reshipped you will still be charged originally shipping fees.
Right to Refuse Service
SeaFlower Company, LLC reserves the right to refuse service or cancel an order at our discretion when reasonably necessary. This may include, but is not limited to, situations involving suspected fraud, policy abuse, threatening or harassing communication, chargeback abuse, repeated policy violations, or conduct that interferes with our ability to operate our business safely, fairly, and respectfully.
If an order is refused or canceled, any eligible refund will be issued to the original payment method.
This policy will always be applied in accordance with applicable laws and will never be used to discriminate against any individual based on a legally protected characteristic.